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Returns
Bolchazy-Carducci Publishers, Inc.
1000 Brown Street, Unit 101
Wauconda, Illinois 60084
(847) 526-4344
Fax: (847) 526-2867
Dear Customer:
We value your business and trust you will be satisfied with your
order. Occasionally, there may be cause to return something. If
that time comes, please keep our returns policy in mind:
We must be notified within 5 business
days after delivery if the order is incorrect or books have arrived
damaged.
You must have prior authorization
to return any merchandise. A copy of our authorization must accompany
the return, and the RMA number must appear on the outside of the
return parcel.
Returns are limited to 20% of each
title listed per invoice and must be made within 180 days
from the date of origination.
Unauthorized returned merchandise
will NOT receive credit. Any books returned damaged, shelf-worn
or with price stickers or adhesive from stickers on them will be
returned with NO CREDIT given. Arrangements must be made within
30 days. Call Tags need to be issued for the return of these books.
A $10.00 restocking fee is deducted
per invoice from the total credit issued for any returns.
These policies have been adopted
to help us serve you better. Thanks for your cooperation.
Betty Brendel
returns@bolchazy.com
Returns Coordinator
(847) 526-4344 ext. #27
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